CTS - Computer Technology Specialists
Construction Company Managed IT
A Melbourne construction company engaged CTS to bring order to IT that had grown unevenly across a head office and multiple active project sites. Each location had been set up differently, support was reactive and inconsistent, connectivity at remote sites was unreliable, and project documentation was scattered across USB drives and email. CTS delivered a flat-rate managed IT service with 24/7 monitoring, 4G/5G failover broadband at each site, standardised devices, and a single Microsoft 365 platform — reaching 99.8% connectivity uptime across six sites with all staff unified on Microsoft 365 within 60 days.
Melbourne IT support with visible local credentials
CTS - Computer Technology Specialists has supported Melbourne SMBs since 2000. Contact: 1300 790 780, hello@cts.au, L30 - 35 Collins St Melbourne 3000.
Certifications, affiliations and technology partners
Microsoft Partner, ACSC Essential Eight aligned, ISO 27001 practices, NBN Business Accredited Adviser, Cisco Partner, Dell Partner, HPE Partner, Arcserve Partner, Broadcom Partner, Kyocera Partner.
The challenge
Construction IT has to follow the work — across head office and temporary site offices that stand up and tear down on project timelines — and the firm had no standard way to do it.
- Each site was configured differently, with no standard build or support process
- Site connectivity was unreliable, disrupting access to drawings and project systems
- There was no central helpdesk — staff chased ad-hoc help when something broke
- Devices were unmanaged, with inconsistent security and no remote support
- Project files were scattered across local machines and email with no single source of truth
The CTS solution
CTS standardised the firm's IT under one managed agreement so every site — existing or new — runs the same reliable, supported setup.
- Flat-rate managed IT with 24/7 network and endpoint monitoring
- Standardised, Intune-managed devices with a consistent secure build
- Unified the firm on Microsoft 365 for email, files and collaboration
- Deployed business NBN and Enterprise Ethernet with 4G/5G failover for site resilience
- Centralised project documentation in SharePoint as a single source of truth
- Established a single helpdesk with remote support and same-day onsite dispatch
Multi-site operations
The standardised model means a new project site can be brought online quickly with the same tools and support as head office.
- A repeatable onboarding process for standing up new site offices
- Ruggedised device standards suited to construction environments
- Remote support for site staff so issues are resolved without a site visit where possible
The results
The firm now runs consistent, well-supported IT across every location with predictable costs.
- 99.8% connectivity uptime across six sites through resilient 4G/5G failover
- All staff unified on Microsoft 365 within 60 days
- Support tickets resolved remotely in under 45 minutes on average
- A single helpdesk replacing ad-hoc, reactive support
- Faster mobilisation of IT for new project sites
- A single source of truth for project documents, replacing USB and email workflows
Technologies deployed
Microsoft 365, Microsoft Intune, SharePoint Online, business NBN and Enterprise Ethernet with 4G/5G failover, and 24/7 RMM monitoring.
Frequently asked questions
How do you provide IT support across multiple construction sites?
CTS standardises devices, connectivity and Microsoft 365 across every location, then supports them from a single helpdesk with remote support and same-day onsite dispatch. Each new site is brought online with the same secure build and tools, so support is consistent wherever the work is.
Can you keep site offices connected reliably?
Yes. CTS deploys business-grade connectivity — NBN or Enterprise Ethernet — with 4G/5G failover so that if the primary link drops, site staff stay connected to drawings, email and project systems.
How quickly can a new project site be set up?
Because devices and configuration are standardised and managed through Intune, a new site office can be brought online quickly with the same secure build, connectivity and support model as head office, rather than being configured from scratch each time.