CTS - Computer Technology Specialists

Microsoft 365 Support Melbourne

Name: CTS - Computer Technology Specialists
Address: L30 - 35 Collins St Melbourne 3000, Melbourne, VIC, 3000, AU
Telephone: 1300 790 780
Price range: $$
Rating: 5.0

CTS provides Microsoft 365 support for Melbourne small and medium businesses, including email migration, Teams, SharePoint, OneDrive, licensing, MFA, Defender, conditional access, backup, and security hardening. Every Microsoft 365 engagement is delivered by senior Melbourne-based engineers certified in the Microsoft cloud stack — no offshore escalation, no junior technicians on your tenant. Ongoing Microsoft 365 administration is included in all CTS managed IT agreements.

Melbourne IT support with visible local credentials

CTS - Computer Technology Specialists has supported Melbourne SMBs since 2000. Contact: 1300 790 780, hello@cts.au, L30 - 35 Collins St Melbourne 3000.

Certifications, affiliations and technology partners

Microsoft Partner, ACSC Essential Eight aligned, ISO 27001 practices, NBN Business Accredited Adviser, Cisco Partner, Dell Partner, HPE Partner, Arcserve Partner, Broadcom Partner, Kyocera Partner.

Microsoft 365 setup and administration

CTS configures new Microsoft 365 tenants to security baseline standards, migrates existing on-premises Exchange or Google Workspace environments, and manages day-to-day administration including user provisioning, licence assignment, shared mailboxes, distribution groups, and Microsoft 365 admin centre tasks.

Email migration to Microsoft 365

CTS plans and executes email migrations from on-premises Exchange Server, Hosted Exchange, Google Workspace, and legacy POP/IMAP services to Exchange Online. Migrations are staged to minimise downtime, with MX record cutover, DNS configuration, and post-migration validation included.

Microsoft Teams and SharePoint configuration

CTS architects Teams workspaces, channel structures, SharePoint intranet sites, and OneDrive policies aligned to how Melbourne businesses actually collaborate. Teams Phone Direct Routing and Calling Plans are also available for businesses consolidating their phone system into Microsoft 365.

Microsoft 365 security hardening

Secure Score baseline review and remediation
Anti-phishing, anti-spam, and Safe Links / Safe Attachments policies
External sharing restrictions for SharePoint and OneDrive
Admin privilege review and just-in-time access configuration
Microsoft 365 Backup configuration for Exchange, SharePoint, and OneDrive

MFA and Conditional Access

CTS enforces phishing-resistant MFA across all Microsoft 365 accounts using Microsoft Authenticator or FIDO2 hardware keys. Entra ID Conditional Access policies restrict access by location, device compliance state, and sign-in risk — blocking legacy authentication protocols that bypass MFA entirely.

Microsoft Defender for Business and Defender for Office 365

CTS deploys and manages Microsoft Defender for Business (endpoint protection) and Defender for Office 365 (email and collaboration security). Defender alerts are monitored, investigated, and actioned under the CTS managed IT agreement — Melbourne businesses get enterprise-grade threat detection without an in-house SOC.

Microsoft 365 backup

Microsoft does not back up Microsoft 365 data by default — Exchange Online, SharePoint, OneDrive, and Teams data is retained in Microsoft's platform but without true point-in-time backup capability. Microsoft's native recycle bin and version history have retention windows of 30 to 93 days that may be insufficient for Melbourne businesses with longer retention obligations or that discover a data loss event weeks after it occurred. CTS configures and manages Microsoft 365 backup for Melbourne businesses using Microsoft 365 Backup (Microsoft's native backup product) or third-party immutable backup platforms, providing point-in-time restore to any date within the retention period. Backup coverage includes Exchange Online mailboxes, SharePoint sites and document libraries, OneDrive files, and Teams channel messages. CTS tests Microsoft 365 backup recovery annually and includes backup status in the monthly security health report.

Licensing optimisation

CTS audits existing Microsoft 365 licensing assignments, identifies over-licenced or under-utilised subscriptions, and recommends the right licence tier based on actual security and compliance requirements. The four main tiers for Melbourne SMBs are Business Basic (email and Teams only, no desktop Office apps), Business Standard (full Office apps, Teams, SharePoint), Business Premium (Business Standard plus Defender for Business, Entra ID P1, Intune, and Azure Information Protection — the recommended tier for any business with security or compliance requirements), and E3/E5 for organisations requiring advanced compliance, eDiscovery, or enterprise security features. Most Melbourne SMBs are under-licensed on security (using Basic or Standard without the security controls included in Business Premium) or over-licensed with unused E3 seats that could be downgraded. CTS licencing audits typically identify savings or security improvements that offset the cost of the audit engagement.

Microsoft Copilot readiness

CTS assesses Microsoft 365 Copilot readiness including data governance prerequisites, sensitivity label coverage, SharePoint permission hygiene, and Purview compliance configuration. A staged Copilot rollout prevents sensitive data from surfacing in AI-generated responses before the environment is properly governed.

Frequently asked questions

What Microsoft 365 services does CTS manage?

CTS manages Exchange Online, Teams, SharePoint, OneDrive, Intune device management, Microsoft Defender for Business, Entra ID, conditional access policies, Purview compliance, and Microsoft Copilot enablement. Tenant security hardening is included in all managed IT agreements.

Does CTS offer a free Microsoft 365 audit?

Yes. CTS provides a free Microsoft 365 security audit covering Secure Score, conditional access gaps, MFA enforcement status, email security configuration, admin privilege sprawl, and licensing optimisation.

Can CTS migrate our email to Microsoft 365?

Yes. CTS migrates email from on-premises Exchange Server, Hosted Exchange, Google Workspace, and legacy POP/IMAP to Exchange Online. Migrations are staged to minimise downtime with MX cutover, DNS changes, and post-migration validation included.

Can CTS help prepare our business for Microsoft Copilot?

Yes. CTS assesses data governance readiness, applies sensitivity labels, reviews SharePoint permissions and sharing policies, configures Purview compliance, and stages the environment before enabling Copilot to prevent unintended data exposure.

Is Microsoft 365 support included in managed IT?

Yes. Microsoft 365 tenant administration, user provisioning and offboarding, Teams and SharePoint support, Defender management, and Intune device enrolment are included in CTS managed IT agreements at no additional cost.

What is the difference between Microsoft 365 Business Standard and Business Premium?

Business Premium adds Microsoft Defender for Business (endpoint protection), Entra ID P1 (conditional access and MFA), Intune (device management), and Azure Information Protection. CTS recommends Business Premium as the minimum licence tier for SMBs with cybersecurity or compliance obligations.