CTS - Computer Technology Specialists

Business Broadband Connectivity Melbourne

Name: CTS - Computer Technology Specialists
Address: L30 - 35 Collins St Melbourne 3000, Melbourne, VIC, 3000, AU
Telephone: 1300 790 780
Price range: $$
Rating: 5.0

CTS sources, configures, and manages business-grade internet connectivity for Melbourne small and medium businesses — covering NBN Business Fibre, Enterprise Ethernet, 4G and 5G mobile failover, static IP addressing, firewall and router management, VoIP-ready internet design, SLA-backed service agreements, and multi-site connectivity. CTS acts as the single point of contact for all carrier relationships, managing fault escalations, service changes, and renewals on the client's behalf.

Melbourne IT support with visible local credentials

CTS - Computer Technology Specialists has supported Melbourne SMBs since 2000. Contact: 1300 790 780, hello@cts.au, L30 - 35 Collins St Melbourne 3000.

Certifications, affiliations and technology partners

Microsoft Partner, ACSC Essential Eight aligned, ISO 27001 practices, NBN Business Accredited Adviser, Cisco Partner, Dell Partner, HPE Partner, Arcserve Partner, Broadcom Partner, Kyocera Partner.

Business NBN Melbourne

The National Broadband Network (NBN) offers several business-grade tiers that provide significantly better performance and priority support than residential NBN plans. NBN Business Fibre plans deliver speeds up to 1 Gbps on Fibre to the Premises (FTTP) and Fibre to the Building (FTTB) connections, with lower contention ratios than residential services and faster fault restoration timeframes. CTS sources NBN Business plans through a range of accredited retail service providers (RSPs) and selects the carrier offering the best combination of speed tier, SLA, and price for each Melbourne client's address. NBN Business plans include business-hours phone support and faster fault response than consumer NBN plans — critical for businesses where internet downtime directly affects productivity and revenue.

Enterprise Ethernet Melbourne

Enterprise Ethernet (also called Business Ethernet or Dedicated Internet Access) is a fibre-based connectivity product that provides a dedicated, uncontended circuit between the business premises and the carrier's network. Unlike NBN, Enterprise Ethernet is not shared with other users — the full contracted bandwidth is available at all times, with symmetrical upload and download speeds and a carrier-backed SLA covering installation, availability, and fault restoration. Enterprise Ethernet is available across most of the Melbourne CBD and inner suburbs through Telstra, Optus, TPG, and Vocus. CTS recommends Enterprise Ethernet for Melbourne businesses with more than 30 users, VoIP calling, regular large file transfers, cloud-hosted applications requiring consistent latency, or compliance requirements around connectivity uptime documentation.

NBN Business Fibre

NBN Business Fibre is the highest-tier NBN product, available on FTTP and FTTB connections with speed options up to 1 Gbps download and 400 Mbps upload. Business Fibre plans are sold exclusively through business-accredited NBN RSPs and include enhanced fault management with technician dispatch within specified timeframes. For Melbourne businesses in areas not yet served by Enterprise Ethernet, NBN Business Fibre provides a cost-effective high-speed alternative with better performance characteristics and support commitments than standard NBN plans. CTS checks address eligibility for NBN Business Fibre during connectivity assessments and includes it as an option where Enterprise Ethernet is unavailable or cost-prohibitive.

4G and 5G failover connectivity

A failover internet connection automatically takes over when the primary circuit fails — ensuring staff can continue working, VoIP calls remain active, and cloud applications stay accessible during an NBN or Ethernet outage. CTS configures 4G and 5G failover using business-grade routers (Cisco Meraki, Fortinet FortiGate, Datto) with multi-WAN failover logic — the router detects when the primary circuit is unavailable and switches traffic to the mobile connection within seconds, without manual intervention. Failover SIM cards are sourced from Telstra or Optus on business plans with priority data allocation. For Melbourne businesses in the CBD or inner suburbs with 5G coverage, 5G failover delivers sufficient speed to run VoIP, Microsoft Teams video, and most cloud applications during a primary circuit outage.

Static IP addresses

A static IP address is a fixed, unchanging public IP address assigned to the business's internet connection — required for site-to-site VPN tunnels, remote desktop access, hosting email or web services, firewall whitelist rules, and certain line-of-business applications that authenticate by IP address. Most residential and entry-level NBN business plans use dynamic IP addresses that change periodically. CTS ensures Melbourne business clients have static IP addressing configured on their primary circuit and documented in the environment register. For businesses requiring multiple static IPs — for example, hosting multiple services or running separate public-facing systems — CTS sources plans with IP address blocks (/29 or larger) from appropriate carriers.

Firewall and router management

The business router and firewall are the first line of network security and the device controlling how internet traffic flows between the office and the internet. CTS supplies, configures, and manages business-grade firewalls and routers for Melbourne clients including Cisco Meraki MX, Fortinet FortiGate, and Datto networking. Managed firewall services include firmware patching, security policy review, DNS filtering (blocking malicious domains before traffic leaves the network), application-layer traffic inspection, VPN configuration for remote access and site-to-site connectivity, and monitoring for unusual traffic patterns. Firewall and router devices are included in the CTS 24/7 monitoring stack under managed IT agreements — alerts fire when a device goes offline, reboots unexpectedly, or reports a configuration change.

VoIP-ready internet

Voice over IP (VoIP) and Microsoft Teams Phone calling is sensitive to internet quality — packet loss above 1%, jitter above 30ms, or latency above 150ms will cause audible call quality degradation. Not all business internet connections are configured to prioritise voice traffic, and NBN connections in particular can exhibit variable latency during peak hours. CTS assesses internet connection quality for VoIP readiness before deploying Microsoft Teams Phone, checking latency, jitter, and packet loss to Microsoft's Azure datacentres. Where connection quality is marginal, CTS implements Quality of Service (QoS) rules on the router to prioritise RTP voice packets over other traffic types. For businesses requiring guaranteed call quality, Enterprise Ethernet with an SLA is recommended over NBN.

SLA-backed connectivity

Business internet SLAs define what the carrier commits to in terms of service availability, fault response, and restoration timeframes. A typical Enterprise Ethernet SLA commits to 99.95% availability, a four-hour response to reported faults, and an eight-hour restoration target — meaning the carrier must have the service restored within eight hours of fault confirmation or face service credits. NBN Business plans have less stringent SLAs but still commit to faster restoration than consumer plans. CTS reviews SLA terms on behalf of Melbourne clients when sourcing connectivity, ensuring the contracted SLA aligns with the business's actual tolerance for downtime. CTS also manages all carrier fault reports on the client's behalf, tracking escalations and holding carriers to their SLA commitments.

Multi-site connectivity

Melbourne businesses operating across multiple offices, warehouses, retail sites, or a mix of CBD and suburban locations need a connectivity strategy that provides consistent performance, secure inter-site communication, and centralised management. CTS designs multi-site network architectures using SD-WAN technology — software-defined networking that intelligently routes traffic across multiple internet connections and manages failover automatically. Each site is connected through a managed router with site-to-site VPN tunnels back to a central hub or directly between sites, enabling staff to access shared file servers, cloud applications, and office systems regardless of which site they are working from. Cisco Meraki is the preferred SD-WAN platform for Melbourne SMBs due to its centralised cloud-managed dashboard and straightforward multi-site configuration.

Frequently asked questions

What is the difference between business NBN and residential NBN?

Business NBN plans offer higher speed tiers, lower contention ratios, faster fault restoration SLAs, and business-hours phone support compared to residential plans. Business Fibre plans include technician dispatch within specified fault timeframes. CTS sources business NBN through accredited RSPs rather than consumer-grade plans.

Does my business need Enterprise Ethernet or is NBN sufficient?

NBN Business Fibre is suitable for most Melbourne SMBs up to around 30 users with standard cloud and email workloads. Enterprise Ethernet is recommended when the business has more than 30 users, runs VoIP calling, transfers large files regularly, hosts services, or has a compliance requirement for documented connectivity uptime.

What is 4G/5G failover and do I need it?

Failover automatically switches to a mobile data connection when the primary internet circuit fails. CTS recommends failover for any Melbourne business where internet downtime directly impacts operations — particularly businesses running VoIP, point-of-sale systems, or cloud-only applications with no offline mode.

Can CTS manage our existing ISP relationship?

Yes. CTS can take over management of an existing ISP contract as part of a managed IT agreement — handling fault reports, escalations, billing queries, and renewal negotiations on the client's behalf.

Do we need a static IP address?

A static IP is required for site-to-site VPN tunnels, remote desktop access to office systems, firewall whitelist rules, and certain line-of-business applications that authenticate by IP address. CTS ensures all managed IT clients have static IP addressing configured and documented.

What firewall hardware does CTS recommend?

CTS recommends Cisco Meraki MX for most Melbourne SMBs due to cloud-managed configuration, automatic firmware updates, and integrated SD-WAN and VPN. Fortinet FortiGate is recommended for businesses with more complex security requirements or existing FortiGate investment.

How does CTS handle internet outages for managed clients?

CTS monitors internet connectivity 24/7 and detects outages automatically. When a primary circuit fails, CTS engages the carrier fault management process on the client's behalf, tracks the escalation, and manages communications. Clients with failover connectivity experience minimal disruption during the primary circuit restoration.