CTS - Computer Technology Specialists

Managed IT Services and Cybersecurity Melbourne

CTS is Melbourne's managed IT services and cybersecurity specialist for small and medium businesses — established in 2000 and still 100% Melbourne-based. We replace unpredictable break-fix IT costs with a flat per-user monthly model that includes unlimited helpdesk support, 24/7 network and endpoint monitoring, automated patch management, Essential Eight cybersecurity, and Microsoft 365 management. Every support request is handled by a senior Melbourne engineer — no offshore escalation, no junior first-line queues, no surprise invoices. Whether you need managed IT support, a cybersecurity uplift, a Microsoft 365 migration, Azure cloud services, disaster recovery planning, or a business phone system, CTS delivers it under a single managed agreement with a 30-minute critical incident SLA.

Why Melbourne businesses choose CTS

  • Senior Melbourne engineers only — every call, ticket and onsite visit is handled by an experienced local specialist. No offshore escalation, no scripted call-centre triage, no junior technicians on critical systems.
  • Flat per-user monthly pricing — unlimited helpdesk, 24/7 monitoring, patch management, and cybersecurity baselines for one predictable monthly fee. No hourly rates, no call-out fees, no variable charges.
  • Essential Eight cybersecurity included — MFA enforcement, managed EDR, email security, application hardening, and a quarterly compliance roadmap are built into every managed IT agreement, not sold as add-ons.
  • 30-minute critical incident SLA — guaranteed P1 response at any hour for managed IT clients covering outages, ransomware incidents, and security breaches. Standard SLA is 4 hours with same-day onsite dispatch across metropolitan Melbourne.
  • 25 years of Melbourne IT experience — CTS has supported Melbourne businesses since 2000. Long-term client relationships, consistent senior staffing, and deep knowledge of the Melbourne SMB technology landscape.
  • Trusted by regulated industries — finance, legal, accounting, mortgage broking, healthcare, and property advisory firms rely on CTS for IT governance, compliance evidence, and data sovereignty within Australia.

Proven Melbourne IT support

  • 25+ years in business — CTS has delivered managed IT services to Melbourne SMBs since 2000.
  • Senior Melbourne-based engineers only — no offshore support, no junior technicians on client systems.
  • Industry expertise across finance, legal, accounting, mortgage broking, healthcare, and property advisory.
  • 30-minute critical incident SLA — P1 response guaranteed for managed IT clients, 24 hours a day.
  • Microsoft Partner — certified expertise across Microsoft 365, Azure, Intune, Defender, and Teams Phone.
  • ACSC Essential Eight aligned — structured cybersecurity across all managed IT agreements.

Book a Free IT Assessment  |  Call 1300 790 780

CTS managed IT services for Melbourne businesses

  • Managed IT Services — Complete outsourced IT department — helpdesk, monitoring, patching, and strategy for a flat monthly fee.
  • Cybersecurity — Essential Eight implementation, managed EDR, MFA, email security, and compliance roadmaps.
  • Microsoft 365 Support — Migration, tenant administration, Defender, Intune, conditional access, and Copilot readiness.
  • Cloud Services — Azure migration, hybrid identity, cloud security, cost optimisation, and Defender for Cloud.
  • Disaster Recovery — Immutable backups, RTO/RPO planning, tested runbooks, and ransomware recovery procedures.
  • IT Consulting — Virtual CIO, IT roadmap, budget planning, vendor selection, and M&A IT due diligence.
  • Business Phone Systems — Microsoft Teams Phone, Direct Routing, number porting, call queues, and auto attendants.
  • Broadband Connectivity — Business NBN, Enterprise Ethernet, 4G/5G failover, static IP, and SLA-backed support.
  • Managed IT Support — 30-minute critical SLA, remote and onsite helpdesk, senior engineers, no per-ticket billing.
  • IT Support Melbourne — Same-day onsite dispatch across metropolitan Melbourne, all suburbs, no call-out fees.

Melbourne IT support with visible local credentials

CTS - Computer Technology Specialists has supported Melbourne SMBs since 2000. Contact: 1300 790 780, hello@cts.au, L30 - 35 Collins St Melbourne 3000.

Certifications, affiliations and technology partners

Microsoft Partner, ACSC Essential Eight aligned, ISO 27001 practices, NBN Business Accredited Adviser, Cisco Partner, Dell Partner, HPE Partner, Arcserve Partner, Broadcom Partner, Kyocera Partner.

Managed IT and cybersecurity services

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