Managed IT Services for Melbourne Small Business
Enterprise-grade IT, sized for Melbourne SMBs.
Most managed IT contracts are designed for 200-seat businesses. Ours start at 10 seats and scale up — without bolted-on extras, surprise invoices or enterprise complexity.
From 10 seats up
Designed for growing Melbourne businesses, not over-engineered enterprise contracts.
Flat per-user pricing
Add or remove users monthly. No annual headcount reconciliations.
Security baked in
MFA, endpoint protection, patching and email security included — never optional.
Growth-ready
Architecture and processes designed to scale from 10 to 200 seats without re-platforming.
Predictable monthly IT spend
Security posture worthy of a much larger business
Capacity to grow without IT slowing you down
A long-term IT partner, not a vendor
Why local IT support matters for Melbourne businesses
The engineer who picks up your call can be at your desk within the hour.
Offshore and interstate IT providers can handle most remote support tasks adequately. What they cannot do is walk through your office door within the hour, know your building's riser cupboards and patch panels, or sit in your boardroom to troubleshoot a client presentation that's failing in real time.
CTS engineers are based in Melbourne CBD. When a critical issue can't be resolved remotely, we dispatch to your location the same day — across the CBD grid within 30 minutes, and across greater metro Melbourne within the hour. That physical proximity is a meaningful part of the service level, not a marketing claim.
IT support that's here when you need it
30-min critical response
Critical tickets are acknowledged by a senior engineer within 30 minutes during business hours — not a bot or a tier-one triage queue.
Same-day onsite dispatch
Melbourne CBD and metro engineers dispatched the same business day for anything that needs hands on hardware.
Named account manager
One person who knows your business, your office layout, your team, and your IT history — not a rotating queue.
Security included
MFA, endpoint protection, Essential Eight alignment and cyber insurance documentation are standard on every plan.
Unlimited helpdesk
Phone, email, Teams chat or the self-service portal — unlimited tickets with no per-incident billing.
25+ years in Melbourne
We know the buildings, the carriers, the riser cupboards — local knowledge that shortens every resolution.
Metro Melbourne coverage, every suburb
CTS provides on-site IT support across the full Melbourne metro area — from Frankston and Berwick in the south-east, Werribee and Williamstown in the west, Essendon and Greensborough in the north, to Doncaster and Ringwood in the east. Our engineers travel throughout greater Melbourne, with same-day onsite dispatch for critical incidents anywhere in the metro footprint.
One contract, one team, one phone number
Whether you have one CBD office or five sites across Melbourne, CTS provides consistent IT support from a single managed contract. No separate agreements, no different SLAs per location, no confusion about who to call.
“CTS rebuilt our entire network, locked down our Microsoft 365 tenant and gave us a security posture we could actually explain to the board. They genuinely feel like an in-house IT team.”
James Whitfield
Whitfield Capital Partners
“We moved to CTS after our previous MSP left us exposed during a ransomware attempt. The onboarding was seamless and the 24/7 monitoring gives us confidence we never had before.”
Sarah Chen
Chen & Associates Law
“We have been with CTS for over eight years. They know our systems inside out and proactively flag issues before they become problems. That kind of relationship is rare.”
Anita Russo
Russo & Partners Accounting
Microsoft Solutions Partner
Modern Work & Security
Certified by Microsoft to deliver Modern Work and Security solutions — the highest tier of Microsoft partnership for SMB-focused managed IT providers.
Essential Eight Aligned
ACSC Framework
All managed IT clients receive Essential Eight gap assessment and prioritised uplift roadmap as a standard deliverable, not an optional extra.
ISO 27001 Informed
Information Security
CTS security practices are modelled on ISO 27001 controls — documented, auditable, and aligned with what cyber insurers and enterprise clients require.
25+ Years Experience
Since 2000
CTS has delivered managed IT services to Melbourne businesses since 2000. That's over two decades of local relationships, local knowledge, and local accountability.
Ready to get started?
Talk to a senior CTS engineer about your managed it — smb requirements. No obligation, no sales script.